Wallet beta notice
Romero’s Wallet is being tested in live restaurant use. During beta, features and presentation may change, and access, checkout passes, reward display, or other Wallet functions may occasionally be delayed, interrupted, or show an error. Beta status does not change the value rules below or waive any customer right.
If a balance, purchase, transaction, reward, redemption, or other Wallet behavior appears incorrect, do not rely on the displayed result alone. Contact Romero’s using the details below. Romero’s will review the available payment, Wallet, and restaurant records and correct verified errors as appropriate.
One Wallet, different kinds of value
Purchased gift value is value bought through Romero’s Wallet for a recipient. Promotional and loyalty value is value Romero’s may issue subject to the terms shown with that promotion. Current and Record rewards are percentage-discount codes, not stored-value balances. They may have separate eligibility and redemption rules.
Legacy gift records placed in migration staging are not available to spend until Romero’s has recovered, reconciled, migrated, and validated the underlying balance.
Buying and claiming gift value
You choose an amount between the limits shown in the purchase form and provide purchaser and recipient information. Stripe processes payment. After Romero’s receives confirmation of successful payment, Romero’s issues purchased gift value associated with the recipient email supplied at checkout.
Romero’s ordinarily sends transactional purchase or recipient information when issuance is confirmed, but email delivery is not the authoritative balance and is not guaranteed. The purchaser is responsible for entering the correct recipient email. The recipient claims and accesses value by verifying that email through a secure sign-in link.
Using value at Romero’s
An eligible Wallet holder can create a short-lived checkout pass and show it to authorized staff. Staff verifies and applies eligible value to the corresponding restaurant check. A pass expires after a short period for security; expiration of the pass does not expire or remove the underlying Wallet balance.
Romero’s currently imposes no issuance, maintenance, inactivity, or redemption fee on purchased gift value, and purchased gift value does not expire. Promotional, loyalty, Current, and Record rewards may have separate limits or expiration terms disclosed with the offer.
Purchased gift value is issued as an electronic code or Wallet record for use with Romero’s. The pre-purchase terms, purchase confirmation, and Wallet provide the applicable electronic disclosures. Kentucky law separately restricts gift-card expiration and value-reducing fees, and federal Regulation E generally requires at least five years before covered gift funds may expire. Romero’s current no-expiration and no-fee policy is more protective than those minimum periods.
Corrections, refunds, transfers, and cash
Contact Romero’s promptly about an incorrect recipient address, lost access, a disputed purchase, or a suspected unauthorized redemption. Romero’s will review the available purchase, identity, redemption, and payment records before taking action.
An eligible holder may use the Wallet’s send-value action to transfer available value from a selected Wallet instrument to another active Wallet identified by verified email. A completed transfer records one conserved ledger event: the same amount leaves the sender and reaches the recipient without creating additional value. The Wallet does not provide an undo action, so the sender must confirm the recipient and amount before sending.
Refund availability, replacement or recovery, cash redemption, stacking with other offers, and treatment of chargebacks depend on the circumstances, applicable law, and any terms displayed with the value. These terms do not promise that every request will be granted, and they do not limit a consumer right that cannot legally be waived.
Account access and records
Your Wallet is tied to a verified email address. You are responsible for controlling access to that email and for signing out on a shared device. Romero’s maintains transaction and audit history needed to preserve legitimate balances, investigate disputes, reconcile restaurant use, and meet accounting or legal obligations. Closing access to a profile does not erase or forfeit legitimate purchased value.
Wallet may also show durable notices about a reservation, gift, order, event, or Wallet exception. A notice is part of Romero’s operating record even if a separate delivery attempt fails. Acknowledging a notice confirms that it was seen; it does not waive a legal right or automatically resolve the underlying issue.
Not a financial account
Romero’s Wallet is a limited-use restaurant value and rewards system. It is not a bank account, deposit account, insured account, investment, or generally transferable money. It does not earn interest.
Give and optional Nonsense
When an active community program allows it, you may choose to move eligible Wallet value to that program. The Wallet shows the exact amount and source before you act. A completed contribution is a recorded Wallet transaction and is not automatically reversible. Any charitable, tax, matching, or impact statement applies only when Romero’s expressly states it for that program and has the required evidence.
Nonsense is an optional cultural feature inside Wallet. It never changes a balance, awards points or discounts, creates a prize, directs staff, or grants marketing permission.
Changes and contact
Romero’s may update these terms for later activity as the Wallet changes. An update will not erase a legitimate existing balance. Material terms applicable to a completed purchase remain available in Romero’s records.
Questions or support requests may be sent to inquiries@romeroskentucky.com, made by phone at (859) 520-3075, or mailed to Outlaws and Lunatics, LLC, operating as Romero’s, 2 East Main Street, Mount Sterling, KY 40353.